Case Study – Creating an Operation Manual for a Manufacturing Company

About the project

A Taiwanese based manufacturing company, located in Shenzen, China required us to write an Operation Manual for their PVD (Physical Vapor Deposition) Coating machine. The machine uses the Physical Vapor Deposition technique to transfer materials at an atomic level, based on the principles of magnetron sputtering, reactive sputtering,  using the fully automated coating process.

Methodology

Although we didn’t get a chance to visit the site, we got the 3D and 2D designs of the machine. The knowledge transfer was smooth. There was a single point of contact with a Subject Matter Expert, who was liaising with the Chinese engineers at the backend. He was available on skype daily to answer any questions.

The writing activity started in the first week of March 2017; we completed the first draft in the third week. The document went through several rounds of iterations until it was satisfactory to the client. The entire manual took about one and half month. Translation from English to the Italian language took another one week.

Here is the snapshot of the TOC for the manual.

1. ABOUT THIS MANUAL 5
1.1 Purpose and scope 5
1.2 Assumptions 5
1.3 Conventions 6
2. PRODUCT OVERVIEW 7
2.1 About the GTP-R Model 7
2.2 Equipment Working Condition 9
2.3 Reactive Sputtering Process 10
3. TECHNICAL SPECIFICATION 11
4. SCHEMATIC DIAGRAM 12
4.1 Machine Schematic 12
4.2 Electric Schematic 14
5. MACHINE DRAWINGS 17
6. SAFETY INSTRUCTIONS 20
6.1 Safety – Yours and Others 20
6.2 Safety Regulations 21
6.3 Noise Vibration 23
6.4 Safety Decals 24
7. INSTALLATION 25
7.1 Installation Safety Rules 25
7.2 Installation Process 25
7.3 Machine Parts and Functions 26
8. OPERATION 32
8.1 Overview 32
8.2 Operating Position 33
8.3 Pre-Operation Inspection 33
8.4 Emergency Stop 34
8.5 Standard operating Procedure 35
8.6 Electrical Control Mode 36
8.7 Operating the Machine 37
9. MAINTENANCE 42
9.1 Maintenance Items 42
9.2 Cleaning Instructions 42
10. CONSUMABLE MATERIALS AND SPARE PARTS 46
10.1 Consumable Materials 46
10.2 Spare Parts 49
11. TROUBLESHOOTING 52
12. WARRANTY 55
13. MAINTENANCE SERVICE RECORD 56

If you have any questions or need us to create a manual for your product, contact Geenu Ann, at info@ThomasEcafe.com or call +65-82086393.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s